Three Keys to Managing Patient Expectations

Living as a dental professional or dentist in the last month, I am guaranteeing that you had to deliver some bad news or disappoint or let some patients expectations down. How are you building these relationships back up? How are you managing them in a way that makes them feel values and important?

Have you had patient complaints that made you ask if they have been watching the news for the past few months? Have you had patients upset, disappointed, confused, or frustrated? Are you worried about how to manage these expectations while all of this is going on and when you are unsure of what the next move is? 

I want to share with you three really powerful ways to help manage your patient’s expectations during this time. 

1. Acknowledge and validate- reframe what they say to make sure they know you heard them. 
2. Repeat things across multiple platforms and in multiple ways - a minimum of 7 times. 
3. Create your clear aligner concierge to assist you with the relationship building and everything clear aligners. In one of the practices I have been coaching - they are constantly looking to be high performers and take their care to the next level- they implemented their clear aligner concierge personal who reached out to every single clear aligner patient personally to ensure they were on track and continuing to feel supported. As things are opening up now, we want to be ahead of the game.

If you want to chat about what you clear aligner concierge look like or how two train and systemize your practice around that, send me a message!